Managing Staff Performance

Course Outcomes

On successful completion of this course, participants will be able to

• Understand the skills and knowledge required to implement best practice approaches to performance management
• Implement performance management across an organisation
• Access and manage poor performance in the work place
• Apply meaningful ratings to staff performance

Designed For

All hospital managers, supervisors and team leaders

Course Content

Introduction

1. Understanding what motivates people - theory and practice
2. Performance management development through planning and use of objectives
3. Managing staff (individual) performance
4. Objective setting
5. Feedback
6. Coaching
7. Evaluation methods and ratings
8. Managing unsatisfactory performance
9. Documentation and record management

Maximum Number of Participants

25

CPD Points

12

Note

Participants will be involved in skills practice, role play and syndicate work during the course.

For further details please contact Mr Dermot O'Flynn at doflynn@rcsi.ie